MyPC deluxe, Computer repairs, IT consultants
PC Support
Technical support (also tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product-rather than providing training, customization, or other support services.
Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over the telephone or online by e-mail or a web site. Larger organizations frequently have internal technical support available to their staff for computer related problems. The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services
IT Consulting
Information technology consulting (IT consulting, Computer consultancy, Computing consultancy, technology consulting or business and technology services) is a field that focuses on advising businesses on how best to use information technology to meet their business objectives. In addition to providing advice, IT consultancies often implement, deploy, and administer IT systems on businesses' behalf.
The IT consulting industry can be viewed as a three-tier system:
* Professional services firms which maintain large professional workforces and command high bill rates.
* Staffing firms, which place technologists with businesses on a temporary basis, typically in response to employee absences, temporary skill shortages and technical projects.
* Independent consultants, who function as employees of staffing firms (for US tax purposes, employed on "W-2"), or as independent contractors in their own right (for US tax purposes, on "1099").
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* 1 See also
* 2 References
There is a relatively unclear line between management consulting and IT consulting. There are sometimes overlaps between the two fields, but IT consultants often have degrees in computer science, electronics, technology, or management information systems while management consultants often have degrees in accounting, economics, Industrial Engineering, finance, or a generalized MBA (Masters in Business Administration).
According to the Institute for Partner Education & Development, IT consultants' revenues come predominantly from design and planning based consulting with a mixture of IT and Business Consulting. This is different from a Systems Integrator in that you do not normally take title to product. Their value comes from their ability to integrate and support technologies as well as determining product and brands.
Repairs
Maintenance, repair and operations (MRO) is fixing any sort of mechanical or electrical device should it become out of order or broken (known as repair, unscheduled or casualty maintenance) as well as performing the routine actions which keep the device in working order (known as scheduled maintenance) or prevent trouble from arising (preventive maintenance). MRO may be defined as, "All actions which have the objective of retaining or restoring an item in or to a state in which it can perform its required function. The actions include the combination of all technical and corresponding administrative, managerial, and supervision actions."
MRO operations can be categorised by whether the product remains the property of the customer, i.e., a service is being offer or whether the product is brought by the reprocessing organisation and sold to any customer wishing to make the purchase. (Guadette, 2002)
The former of these represents a closed loop supply chain and usually has the scope of maintenance, repair or overhaul of the product. The latter of the categorisations is an open loop supply chain and is typified by refurbishment and remanufacture. The main characteristic of the closed loop system is that the demand for a product is matched with the supply of a used product. Neglecting asset write-offs and exceptional activities the total population of the product between the customer and the service provider remains constant